• What is Framelie?
• Framelie is a beautiful, handcrafted illuminated photo frame, made from solid birch wood. The frame is lit by a strip of LEDs powered by a low-consumption 5V transformer. The LED bulbs provide a neutral light that can be adjusted using the dimmer feature to suit the intensity of the photo and the ambiance of the room. The image is printed using an advanced Epson printer on a special slide that allows the light to shine through, creating a stunning visual effect. Our frames are designed for Tabletop or Desktop Display and can easily be hung on the wall. Simply upload your favorite photo directly from your phone or computer, and we'll send it to your door.
• What do I get with my Framelie? 
• Our frames come with your printed picture inside, a 1.5 m textile USB cable with a dimmer switch and an USB transformer. All you have to do is simply upload your favorite photo directly from your phone or computer, and we'll send it to your door.
• How do I upload my photos?
• Once you choose your Framelie, click on the "upload a photo". Select a file (jpeg/jpg/png from your phone or computer. The size of your file must be a maximum of 10MB.
• Is there a minimum photo resolution I should use?
• Your photos should be at least 800 x 800 for a clear print. Our site will warn you if your photo is smaller than that. Most smartphones save the images in a higher resolution. 
• How long does it take to receive my order?
• Depending on the country you ship to. You are welcome to check our shipping policy. Shipping & Returns
• How much will shipping cost?
• We provide free shipping to the USA, Europe and Israel. For shipments to the rest of the world, check our shipping policy
• What size is the Framelie frame ?
• Framelie comes in 4 sizes: Landscape 30x20 cm. 11.8"x7.9". portrait 20X30 cm. 7.9"x11.8". small square 20x20 cm. 7.9"x7.9". medium square 25x25 cm. 9.85"x9.85". Our product designers are already working on more sizes and innovations 😊
• What if I want to print a high resolution art file?
• Yes, we print high resolution art files. For collaborations with photographers and artists, you are welcome to contact us on the Framelie for business page 
• What if I want to make a large order such as employees gifts, or for hotel or office spaces ?
• Yes, we can provied service for large orders (over 10 pieces)/businesses, you are welcome to contact us on the Framelie for business page 
• Will I be able to change the photo in my frame?
• Yes, we provide this service for a fee. You are welcome to contact us by email hereforyou@framelie.com
• Can I use any USB cable ?
• Framelie can work with any type C cable. We provide a 1.5 M red textile cable with a built-in dimmer.
• Does Framelie have to be connected to electricity?
• Yes. If you want the image to be illuminated, Framelie must be connected to electricity, just like a table lamp.

For any other questions you are welcome to contact us at hereforyou@framelie.com